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user_s4kamk
1st Topic

Visitor

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3 Messages

Saturday, June 7th, 2025 5:05 AM

xfinity app errors in advanced wifi settings

I am trying to set up port forwarding.  However, when I go to the port forwarding page in the xfinity app in "Advanced Settings", it just says

Something unexpected happenedWe can't display your details right now. Please try again or come back later.Try again

This has been happening for 2 weeks.  Also when I go to the "LAN & WAN" page to find out my IP address, it just says 

We encountered an Issue.If the problem persists, check back later.Try again

again, happening for 2 weeks.  "Support" is no help, the AI chat doesn't understand any questions about this and refuses to connect me to a live person.

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Updated 

2 days ago

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XfinityJanelle

Official Employee

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1.6K Messages

3 days ago

Hey @user_s4kamk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding port forwarding. I would be more than happy to offer my assistance looking into this further for you. Please take a look at this article for step by step https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway. If you need anything further please let us know. 

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user_s4kamk

Visitor

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3 Messages

Thanks, but I had already read this article.  I get to Step 5:

  1. Open the Xfinity app and sign in with your Xfinity ID and password.
  2. Select theWiFitab.
  3. SelectView WiFi equipment.
  4. SelectAdvanced settings.
  5. SelectPort forwardingfrom the menu.

and like I said above, I can't go to the next step because the app just gives me the error 

Something unexpected happenedWe can't display your details right now. Please try again or come back later.Try again

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3 days ago

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XfinityRaf

Official Employee

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985 Messages

Thanks for giving it a try. Is your gateway in bridge mode?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_s4kamk

Visitor

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3 Messages

@XfinityRaf​ no, not in bridge mode.  It's working fine as a router, 12+ devices connected.

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2 days ago

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XfinityJohnG

Official Employee

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1.8K Messages

@user_s4kamk Thank you for checking that bridge mode status for us. I will be happy to check further into the app issue for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 days ago

0

EG

Expert

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111K Messages

3 days ago

Concern moved here to the Xfinity App help section.

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