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jrtuenge
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Regular Visitor

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4 Messages

Friday, November 25th, 2022 8:03 PM

Xfinity app drains battery faster than it can charge!

Has anyone else noticed that the Xfinity app (with just an X for logo) drains iPhone batteries so quickly that they continue to drain even when the phone is charging? Why on Earth would the app need so much juice?! Fortunately this only happens to me when the app is open. My experience on iPhone 7 Plus seems similar to that of user_357aec described at https://forums.xfinity.com/conversations/xfinity-app/xfinity-draining-battery/62f79fd348c60d55e602040f

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Updated 

28 days ago

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XfinityAnna

Official Employee

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839 Messages

2 months ago

Thank you for reaching out over Xfinity Forums @jrtuenge. I can see how this experience would be frustrating for you. Our team would be happy to help. Have you tried any basic troubleshooting yet? If so, what have you done? Have you uninstalled and reinstalled the app?

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93sundvl

Visitor

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2 Messages

@XfinityAnna​ what is the basic troubleshooting steps you suggest?  This issue is happening to me as well. 

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2 months ago

0

user_65da39

Visitor

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1 Message

I am having the same problem on my iPhone 13 mini. I used to end my day with battery at 50%, but since using Xfinity app I get down to 20% and power saver kicks in. I've uninstalled/reinstalled and I also "swipe up to kill" the app when I'm done. Nothing seems to work and battery drains quicker than before loading app. I've checked settings to ensure background refresh is off.

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2 months ago

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XfinitySelena

Official Employee

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860 Messages

I am sorry to hear this @user_65da39! Unfortunately, there isn't much troubleshooting steps we can provide to help you regarding your iPhone battery aside from the steps you have already taken. I apologize. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_228241

Visitor

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3 Messages

28 days ago

I'm having same issue.  Saw the app was using lots of battery when screen is off.  I turned off the local network option within the settings of the app, and my battery isn't being drained.  I will probably have to put back on when testing my broadband.

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