Regular Visitor
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4 Messages
Xfinity app drains battery faster than it can charge!
Has anyone else noticed that the Xfinity app (with just an X for logo) drains iPhone batteries so quickly that they continue to drain even when the phone is charging? Why on Earth would the app need so much juice?! Fortunately this only happens to me when the app is open. My experience on iPhone 7 Plus seems similar to that of user_357aec described at https://forums.xfinity.com/conversations/xfinity-app/xfinity-draining-battery/62f79fd348c60d55e602040f
XfinityAnna
Official Employee
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839 Messages
2 months ago
Thank you for reaching out over Xfinity Forums @jrtuenge. I can see how this experience would be frustrating for you. Our team would be happy to help. Have you tried any basic troubleshooting yet? If so, what have you done? Have you uninstalled and reinstalled the app?
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user_228241
Visitor
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3 Messages
28 days ago
I'm having same issue. Saw the app was using lots of battery when screen is off. I turned off the local network option within the settings of the app, and my battery isn't being drained. I will probably have to put back on when testing my broadband.
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