jrtuenge's profile

Regular Visitor

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4 Messages

Friday, November 25th, 2022 8:03 PM

Xfinity app drains battery faster than it can charge!

Has anyone else noticed that the Xfinity app (with just an X for logo) drains iPhone batteries so quickly that they continue to drain even when the phone is charging? Why on Earth would the app need so much juice?! Fortunately this only happens to me when the app is open. My experience on iPhone 7 Plus seems similar to that of user_357aec described at https://forums.xfinity.com/conversations/xfinity-app/xfinity-draining-battery/62f79fd348c60d55e602040f

XfinityAnna

Official Employee

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839 Messages

2 months ago

Thank you for reaching out over Xfinity Forums @jrtuenge. I can see how this experience would be frustrating for you. Our team would be happy to help. Have you tried any basic troubleshooting yet? If so, what have you done? Have you uninstalled and reinstalled the app?

Visitor

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2 Messages

@XfinityAnna​ what is the basic troubleshooting steps you suggest?  This issue is happening to me as well. 

Visitor

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1 Message

I am having the same problem on my iPhone 13 mini. I used to end my day with battery at 50%, but since using Xfinity app I get down to 20% and power saver kicks in. I've uninstalled/reinstalled and I also "swipe up to kill" the app when I'm done. Nothing seems to work and battery drains quicker than before loading app. I've checked settings to ensure background refresh is off.

Official Employee

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860 Messages

I am sorry to hear this @user_65da39! Unfortunately, there isn't much troubleshooting steps we can provide to help you regarding your iPhone battery aside from the steps you have already taken. I apologize. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

28 days ago

I'm having same issue.  Saw the app was using lots of battery when screen is off.  I turned off the local network option within the settings of the app, and my battery isn't being drained.  I will probably have to put back on when testing my broadband.

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