Visitor
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1 Message
XFinity app does not show any connected devices
Starting from 10/15/2022, Xfinity app shows that no devices are connected to the internet. However, that is not correct. There are many devices in the home network that are connected to the internet. How can I fix this issue?
user_95438b
Visitor
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3 Messages
2 years ago
I have a similar problem, but only one device is not showing. Right now, 90% of the connected devices are visible and controllable on the app, so I don't want to delete the app or reboot the router. When this problem arose two years ago (on a now closed thread), no solution was ever posted by Xfinity. If Xfinity wants to keep their customers, why aren't they coming forward, identifying the issue, and giving everyone tips to actually, not potentially, fix it?
(edited)
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CCElizabeth
Problem Solver
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908 Messages
2 years ago
Hello @user_91b89a
Thank you for bringing this issue to our attention! I am sorry to read about the trouble with viewing your devices on the Xfinity My Account app. You are in the right place for help.
What troubleshooting have you tried already to resolve this? Have you checked for updates for the app? Have you uninstalled and reinstalled the app? Have you checked to ensure that each device is connected to your in-home WiFi when this issue occurs, not to a nearby network or Xfinity hotspot?
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ronalds2
New Poster
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3 Messages
2 years ago
I am having issues too. The App says my gateway is offline. I am online and connected. I tried rebooting the gateway by power-cycling the modem. I have cleared data, cache and have done a resinstall of the XFINITY App. Nothing has helped. I had not been on the app for a while and it looks like is started having issues early/mid October
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