3 Messages

Wed, Aug 3, 2022 8:28 PM

Xfinity App - Clicking a Person in the People Tab Results in Error "We Encountered an Issue"

Repro Steps:
1. Open Xfinity App

2. Click on the People Tab

3. Click on the name of any person on the tab.

Expected:  The page for that person loads so that I can update the settings.

Actual:  An error is displayed "We encountered an issue Try again later" for every household member.  

This has been broken for months.  I have updated the app. I uninstalled and reinstalled the app.  It works fine for my husband on the same Xfinity wifi network.  It works for me on the website, but that is being discontinued.  I need it to work from my phone app so that I can control my son's access remotely.  Please advise, thanks!

Official Employee


214 Messages

10 d ago

@user_3b5389 Thank you for reaching out today. I am happy to troubleshoot with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it



2 Messages

3 d ago

Same issue and Team Xfinity seems reluctant to answer in open forum.  No bueno.

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