shengle18's profile

New Poster

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4 Messages

Wednesday, January 10th, 2024 9:45 PM

Xfinity App and advanced security

How do I get xFinity App on a PC?

I need to turn on this Advanced security. It says to go to my xfinity app. 

When I click through to get the free XFinity App, my choices are Apple Store or Google Play. Will these apps work on a PC? If not, how do I get the PC app?

Official Employee

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922 Messages

3 months ago

Hey @shengle18, thanks for reaching out to Xfinity support on our forums. The Xfinity app isn't supported on PCs. Our website here, states these are the eligible operating systems "Supported mobile operating systems (OSs): iOS 14 or later. Android 7.1 or later. Note: Windows and Amazon phones aren't supported.". Do you have a compatible phone?

 

Expert

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103.3K Messages

3 months ago

The concern is not "accessibility / disability" help related.......... Topic moved here to the proper help section for assistance. 

New Poster

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4 Messages

Okay.  So the point being, if a person did not have a compatable phone or a cell phone at all, they would not get the Xfinity Advanced Security on their laptop or pc.  Gotcha.  

Thanks for your help. 

1 Message

3 months ago

On my Iphone 13 ~ The Xfinity app allows me to log in but then denies access saying I'm not a customer. I've spent hours with Xfinity support to get access and nothing works. They say; delete cache & browser history. I did and still have issue. Tried it on a different phone Galaxy S22 and have same issue. Even went so far as to deleting and reloading app and still same issue. BTW: I am an xfinity customer, why would anyone want this app if they were not?

Official Employee

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1.1K Messages

Thank you for choosing Xfinity, @user_gq1ao8! Have you tried checking out the Xfinity ID lookup tool or reset your Xfinity password?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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