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Visitor

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2 Messages

Fri, Apr 30, 2021 6:56 PM

xFi Pods

I have been unable to connect any of my 3 xFi Pods with most recently upgraded Gateway for about 2 months.  I've uninstalled and re-installed the Xfinity app, retried the setup, tried other devices etc. so many times, and I was supposed to receive a call back from a Taylor in support about a possible fix to the app.  The app version is 3.31.1.20210426154817.  These xFi Pods are basically useless.  Anyone else having the same issues, or have an easy fix?

thanks!

Responses

Official Employee

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345 Messages

2 m ago

Hello and Happy Sunday, ! I hope you’re having a great weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the xFi Pod connection issues you've been experiencing for the past 2 months as I would be pretty frustrated as well in your shoes! I'd now like to take a closer look from the backend and see what tools we have to help along with providing you all the information you need in regard to your latest ticketing inquiry etc.

 

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

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