XFi pods Unable to Remove from Account

Hello. I no longer have xfi application on my phone because i switched to a non-xfinity router. I forgot to remove the xpods from my system and when my brother tries to activate them Comcast says they are still associated with my account. I called xfinity and they say they are not on my account. Please help.

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Responses

Sam1220

New Poster

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1 Message

5 years ago

Please help. Same issue

0

jenniferkprobst

New Poster

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1 Message

4 years ago

Hello, I have the same problem. I cancelled our service and returned the gateway. I would like to remove the pods from my account. Can you please let me know how I can do this?

0

O

owong27

Visitor

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1 Message

4 years ago

@ComcastRachelH Would you be able to assist in removing the pods if I provided the SN? I would greatly appreciate the help.

1

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XfinityKatie

Official Employee

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744 Messages

Hello @Sam1220, @jenniferkprobst, @owong27. If you need assistance with removing any xFi pods from your account, we can take a look at our options of getting that taken care of on our end. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support so we can continue helping out there. We look forward to meeting you there!

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4 years ago

0

Xfinity App

cvrobot

XFi pods Unable to Remove from Account

Sam1220

jenniferkprobst

owong27

XfinityKatie

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