Mom23Kdz's profile

Visitor

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10 Messages

Sat, Nov 19, 2022 2:13 AM

XFi Pod

I can’t even begin to activate my XFi Pods because it’s not listed under Devices. Camera, Router etc. are listed. I own my Gateway, it’s not in bridge mode & the 2.4/5 have the same credentials so it’s only showing as one. 

Accepted Solution

Official Solution

Administrator

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5K Messages

8 days ago

@Mom23Kdz 

We apologize for the confusion. Xfinity xFi Pods are only compatible with our Xfinity xFi leased modem. You will not be able to use our xFi Pods if you own your modem. We are happy to help you with getting an Xfinity modem if you are interested. 

Please let us know if you have any other comments or questions.  

Visitor

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10 Messages

@XfinityJessie​  - this is extremely unfortunate considering I was told it would work with my router as well as considering the amount we pay each month for cable/ 2 internet services.  

XfinityNico

Official Employee

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435 Messages

You're welcome! Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

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96.8K Messages

11 days ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section for assistance.  

Official Employee

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477 Messages

10 days ago

Hello, thank you for reaching out to us. You mentioned you are using your own Gateway. Has our pods worked with that same modem in the past? 

Visitor

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10 Messages

@XfinityXavier​ Hi! This is the first time I’ve had one. I asked a representative who asked which gateway I had and was told because I had a gateway which was compatible with Xfinity, it would work.

Visitor

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10 Messages

Thank you for your reply. I see an answer above. I don’t see any icon to begin a Peer to Peer conversation. That said, due to the fact an answer has been provided, it’s not necessary for a Peer to Peer conversation. I appreciate your response. Have a fantastic day!

Official Employee

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477 Messages

10 days ago

Wonderful! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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