Visitor
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12 Messages
XFi Pod
I can’t even begin to activate my XFi Pods because it’s not listed under Devices. Camera, Router etc. are listed. I own my Gateway, it’s not in bridge mode & the 2.4/5 have the same credentials so it’s only showing as one.
Accepted Solution
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@Mom23Kdz
We apologize for the confusion. Xfinity xFi Pods are only compatible with our Xfinity xFi leased modem. You will not be able to use our xFi Pods if you own your modem. We are happy to help you with getting an Xfinity modem if you are interested.
Please let us know if you have any other comments or questions.
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EG
Expert
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110.3K Messages
2 years ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section for assistance.
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CCXavier
Official Employee
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695 Messages
2 years ago
Hello, thank you for reaching out to us. You mentioned you are using your own Gateway. Has our pods worked with that same modem in the past?
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CCXavier
Official Employee
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695 Messages
2 years ago
Wonderful! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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