Visitor
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7 Messages
Xfi gateway showing offline in app
I have an xb7.. I have restarted the unit and even sent a signal from the app and factory reset the modem. But the one comcast app shows everything is fine and the purple xfinity app shows my gateway is off line? My speeds at 1200mbps and all devices are good? Why is the app showing this?
user_2231cc
Visitor
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2 Messages
3 years ago
The same issue is happening to me and I can’t figure it out.
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user_165a6a
Visitor
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1 Message
3 years ago
My XFi app also shows the gateway is offline even though WiFi is working with no issues. I tried resetting the gateway through the XFi app and also online by having Xfinity send a signal. It has not resolved the problem and the XFi app still shows the gateway is offline. Since WiFi is still online, I suspect there is a glitch in the app.
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user_322464
Visitor
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1 Message
3 years ago
Yep, same thing happening here too. Sigh. It’s too bad we can’t adjust screen time settings (parental controls, whatever it’s called) through My Account. Hopefully this gets resolved soon!
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user_2231cc
Visitor
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2 Messages
3 years ago
That’s the same issue I’m having and I can’t adjust the parental controls and my child is losing their mind. Hopefully they fix it soon
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user_6eb5db
Visitor
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2 Messages
3 years ago
xfi gateway offline in my apps anybody can tell me how resolve this problem
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Sloppysalmon219
Visitor
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7 Messages
3 years ago
Atleast I'm not going nuts
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Debbie_25
New Poster
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8 Messages
3 years ago
Same thing here. Just called them and they said they are getting a lot of calls on this 😕 my internet has been working fine but my account & app both day my gateway is offline. I’ve done all the normal troubleshooting (restart, unplug, tech support sent restart signal…). No change is status. But the Wi-Fi is still working.
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user_6eb5db
Visitor
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2 Messages
3 years ago
At least the internet service still working, I hope Xfinity can resolve this issue pretty soon.
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CookieMonster07
New Poster
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5 Messages
3 years ago
Same issue here. And the option to unpause our devices is missing
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user_7f6edc
Visitor
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2 Messages
3 years ago
Exact same issue. Single point of failure is a common symptom of bad design.
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user_7f6edc
Visitor
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2 Messages
3 years ago
Anyone know of a workaround to turn devices back on a Friday night?
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user_4emff52e
Visitor
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1 Message
3 years ago
Same here. I wonder, how widespread is this issue....?
(edited)
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user_6a7e6b
Visitor
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4 Messages
3 years ago
Happening the same... mirroring the message about kids wifi being shutoff and they are loosing their minds... I am going to bill xfinity when they burn the house down. But seriously, The apps on my phone and my wife's phone are showing the gateway offline but wifi is still working... I have restarted... unplugged and plugged back in... logged out and back in.... uninstalled and reinstalled from both the home screen and from settings... I have looked up online and found that this happened about a year ago to a bunch of people... It is also showing the same for the online website although it did very briefly show the home screen before flashing to a new screen that says my gateway may be having issues.... Also, anyone else notice there is almost no way to talk to a human person?
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user_86446f
Visitor
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1 Message
3 years ago
just fixed on my end. 9:40pm Chicago time. I did nothing except wait on the phone for an agent for 20 minutes
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user_6a7e6b
Visitor
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4 Messages
3 years ago
App just started working... did nothing except [EDIT: Language] about it here.
(edited)
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