Xfi gateway showing offline in app

I have an xb7.. I have restarted the unit and even sent a signal from the app and factory reset the modem. But the one comcast app shows everything is fine and the purple xfinity app shows my gateway is off line? My speeds at 1200mbps and all devices are good? Why is the app showing this?

Responses

CCElizabeth

Problem Solver

•

908 Messages

3 years ago

@ user_165a6a and All,

The issue being described in this thread can happen for a couple of different reasons.

When any changes are made to your Comcast account, it may take up to 72 hours for the Xfinity My Account app to adjust. This includes changing services, troubleshooting, restoration after a service interruption, etc., etc..

Additionally, when errors occur with the My Account app, it's recommended that you check for available updates in your App Store/Google Play Store. Errors may also be corrected when a scheduled update is automatically pushed through.

Any of these scenarios will not affect your services.

Please let us know if these issues persist after considering these scenarios!

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Sloppysalmon219

Xfi gateway showing offline in app

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