Visitor
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1 Message
xFi Gateway Offline
My app is showing xFi Gateway Offline and I can't see my devices yet WiFi seems to be working fine.
Visitor
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1 Message
My app is showing xFi Gateway Offline and I can't see my devices yet WiFi seems to be working fine.
CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
Hello, @user_d2a115! Thanks for reaching out to us here on the Xfinity Forums!
We definitely want to get this figured out so you can manage your gateway easily using our wonderful apps.
Please send us a Live Chat with your first and last name as well as your service address so we can assist.
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page. On the next page, click the pencil and paper icon to start a new chat and enter Xfinity Support in the "To" section of the chat.
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f7677
Visitor
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2 Messages
4 years ago
Seems to be a widespread problem based on the number of community posts here. Sure wish xfinity would explain, and post instructions on how to correct it publicly rather than telling everyone who reports it to message them or start a chat. Seems super labor intensive to have every single customer contact support...
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user_0fd658
Visitor
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1 Message
4 years ago
I'm having issues with the same thing my phone will not allow me to access the app but my wifes can wifi is doing ok just not able to look at or trouble shoot the modem.
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user_f037b4
Visitor
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1 Message
4 years ago
Same issue here! Online on the computer it specifically says gateway online but my phone app has been saying gateway offline for over a week now. Has anyone figured out how to resolve this issue? I've already spent way too much time dealing with xfinity customer service in the last week, though they were great and helped with the issue I was dealing with, I have other things I need to do instead! :)
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sge0720
Visitor
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2 Messages
4 years ago
Same problem here. Have tried the chat route, just get caught in a nasty little loop of disappointment. Got on the phone with a live person from another country, and ended up leaving a number for them to "elevate" my problem to the next level of support. That was 5 hours ago. I agree, please post the solution so we can resolve this issue ourselves. Trying to connect a xFi Pod, but without the "app", that seems impossible.
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dmbryant99
New Poster
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2 Messages
3 years ago
Old box messed up and just got a new box and when I try to get everything set up the way want them and then it tells me my gateway may be offline and will not let me get any further.
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