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user_748774
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Wednesday, April 21st, 2021 6:49 PM

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xFi app

The xFi app keeps saying it is offline and will not bring up any part of the application that will allow me to set limits with the wifi. My schedules are still in place but I cannot fix or edit them when needed. This has been an ongoing issue for 4 weeks and no response as to when or if it will be corrected. Please help!

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4 years ago

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XfinityAirelle

Official Employee

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2.7K Messages

4 years ago

Hi there! Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

 

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BruceW

Gold Problem Solver

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26.5K Messages

4 years ago

"Search for Xfinity Support" won't work. To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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