Notsknip's profile

Visitor

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10 Messages

Saturday, July 18th, 2026 5:43 PM

Xfi app always shows offline even tho all devices work!

The xfi app intermittently showing internet offline.Customer support took off 4 pending modem deletions.Worked for a bit,then right back to internet offline.Can anyone fix this?Support also reset my account.

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Official Employee

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2.3K Messages

14 hours ago

Hey @Notsknip , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your app. I would be more than happy to offer my assistance looking into this further for you. When were the modems deleted that were on the account?

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