lisabhazen's profile

Regular Visitor

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3 Messages

Mon, Mar 8, 2021 3:00 PM

xFi Advanced Security is Blocking My Website

I launched a new Squarespace site last week and am getting this error message:  

https://www.screencast.com/t/YGdSQqP1dWp2

 

I disabled Advanced Security but that doesn't solve the problem. Everyone visiting this site from Xfinity Wifi is getting blocked: https://www.christinaloff.com

 

What is happening to me is the same as what is being described here: 

https://forums.xfinity.com/t5/Xfinity-App/xFi-Advanced-Security-is-blocking-my-company-s-website/td-p/3305727

 

Yet, I can't post to this thread and I cannot connect with the techs who have solved this for other users. They are: 

@ComcastJosh @ComcastRachelH 

 

PLEASE help me. I have spent over an hour on the phone with techs who can't understand how to fix this. 

 

 

Responses

Visitor

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5 Messages

1 m ago

@ComcastBillie @ComcastBrittany @ComcastKatieMS @ComcastGina

I'm having the exact same issue. Visionscorecard.org

how do I get my website unblocked?

Visitor

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2 Messages

21 d ago

I am having the same issue with pyramidecreative.com. 

@ComcastJosh @ComcastRachelH is this something you can support us in? 

Thank you!

Visitor

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1 Message

20 d ago

i having the same issue with http://149.165.171.210:32547/

EG

Expert

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86.6K Messages

20 d ago

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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