About ComcastBillie

ComcastBillie · ‎02-26-2021

Hello and thank you for reaching out to us here on the forums! Can you tell me a little about what's happening with your services that you are looking for a technician visit?

ComcastBillie · ‎02-26-2021

Hello and thank you for taking the time to reach out to us here on the forums. I can definitely help you with getting this request taken care of! Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-26-2021

I can definitely understand wanting an adjustment if you weren't able to use your services! When you click on our names you should see the "Send a Message" option on the right hand side of the screen. If you still aren't able to send us a message we offer several options for our valued customers to reach out to us, you can click this link to message us on Twitter or engage us via chat: https://comca.st/3dQotFB

ComcastBillie · ‎02-26-2021

Oh no! I know how important it is for me to be able to access my self service options through the Xfinity My Account app. I'd love to look into this with you, please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-26-2021

I'm truly sorry to hear that you are experiencing service issues with your cable. I would love to look into this further with you. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-26-2021

I'm truly sorry for the frustration caused by the calls during your working hours. When you are available to discuss this just shoot us a message right here by clicking on my name, "ComcastBillie" and we will see how we can assist with the fees.

ComcastBillie · ‎02-26-2021

I'm sorry to hear that you are experiencing a similar issue and I would love to look into this further with you! Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-26-2021

I hope so as well! I know I've been without internet and I work from home myself. It's crazy how much our world runs on WiFi these days! I would love to keep an eye on your account and follow up with you on Sunday. Can you please shoot us a PM with your full name and address by clicking on my handle "ComcastBillie"?

ComcastBillie · ‎02-24-2021

@binaural2000 Each physical X1 box does have the capacity for 150 hours of storage. We do have the option to upgrade and increase the Cloud storage for DVR recordings in the Cloud. I can also understand wanting the new boxes! I've upgraded and love the freedom of wireless boxes in my home. I can absolutely help you with getting new equipment if you can send me a private message by clicking on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-24-2021

I can definitely understand how frustrating it would be to not be able to access the router settings. I would like to take a look at things here on our end to better assist you. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-19-2021

I can definitely understand your frustration, once an account is closed we aren't able to set up a payment arrangement. You mentioned that you were billed while you weren't able to use the services and I would love the opportunity to review your account with you and see how I might assist. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-19-2021

Hi @angelina15 I can definitely help you with the request for an adjustment. I hope you stayed safe during the storm! Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-19-2021

This is never how we want our valued customers to feel! I would love to look into your concern regarding the service interruption. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-19-2021

Hi @dirkvanbeest74 I can definitely help you with the request for an adjustment. I hope you stayed safe during the storm! Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-19-2021

Hello @Admoxx I can help you with this request. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-19-2021

Hello @moreno6723 I would be happy to assist you with making sure the appropriate adjustment is applied for any time you were without service. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-19-2021

We can definitely help hook you up with one of our fantastic XB7's! Just click on my handle "ComcastBillie" and send us a private message with your full name and address to get started. 🙂

ComcastBillie · ‎02-17-2021

Hello and thank you for reaching out to us here on the Forums! I can definitely understand the frustration if your internet speeds are intermittent. I would love the opportunity to help you resolve this concern and I'd like to get a look at the signal levels here on our end as well. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-17-2021

I truly apologize for the frustration the interruption has caused. You can view the most up to date information for when services will be resolved by logging into the Xfinity My Account app, keep in mind that it is just an estimate. Our amazing technicians are working as quickly as they can to restore services, however if there is a power issue affecting one of the nodes that provide service to your immediate area there can be additional delays. You can also set up text notifications through the app to be notified when services have been restored.

ComcastBillie · ‎02-17-2021

Thank you so much for clarifying that for me! I'd like to look into this a little further, please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-17-2021

Thank you for reaching out to us here on the Forums, I would love to see if we can help you find a resolution to the email issue. Can you tell me how you are accessing your email? Is it through the Xfinity Connect app on a mobile device, the web portal or through a 3rd party email client?

ComcastBillie · ‎02-16-2021

With all the scams out there I can appreciate your concern and I would love to look into the email you received further to help confirm if it was a legitimate email from us. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-16-2021

To send us a private message you would just want to click on my hand, "ComcastBillie" and then click on the "send message" link that should be in blue to the right had side of the screen. Please let me know if that works! We definitely want to help you with your concern regarding the interruption. You can also sign up for text alerts and view updated information on the interruption by logging into our Xfinity My Account app.

ComcastBillie · ‎02-12-2021

Hi there! I would absolutely love to go over your billing with you and answer any questions or concerns that you may have. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

ComcastBillie · ‎02-12-2021

Hello! I'm truly sorry to hear you've been experiencing service issues with your speeds and I would love to look into this for you further! In order to better assist you please click on my handle "ComcastBillie" and send us a private message with your full name and address.

ComcastBillie · ‎02-12-2021

I can definitely understand wanting a refund when one is due! I know when I switched my auto insurance I was eagerly awaiting that refund check. I would absolutely love the opportunity to look into the account with you, however we would need you to send us a PM to discuss the account details and better assist you. Please click on my Comcast hand "ComcastBillie" and send me a message with your full name and address to get started.

ComcastBillie · ‎02-12-2021

This thread is not locked and we will keep it open until a resolution has been found. Your patience is truly appreciated while we work to determine the underlying cause of this issue and hope to have it corrected as soon as possible. If you have not done so already please be sure to send us a private message for further assistance/investigation, along with getting your account linked to the advanced repair ticket created. You can send us a private message by clicking on my hand, "ComcastBillie".

ComcastBillie · ‎02-12-2021

Thank you for taking the time to reach out to us here on our forums. I can understand how frustrated you must be and I would love the opportunity to look into this further for you. In order to better assist you can you please click on my handle "ComcastBillie" and send us a private message with your name and address to get started?

ComcastBillie · ‎02-12-2021

We truly appreciate your interest in our service and I would be more than happy to assist you with seeing if we are able to help you with getting the correct address added to our system! Please click on my handle "ComcastBillie" and send us a private message with your name and address to get started.

ComcastBillie · ‎02-10-2021

Oh no! This definitely isn't the experience we want for you. We truly appreciate you choosing us as your service provider and I would love to look into what's happening. Please click on my handle "ComcastBillie" and send us a private message with your name and address.

ComcastBillie · ‎02-10-2021

Can you try to clear your cache and cookies and then attempt those steps again, making sure to log out and back in, to see if you are able to keep the preferred font and size please?

ComcastBillie · ‎02-10-2021

Just to clarify, you are logging into your email via https://comca.st/2Z685YQ or are you using a different email client?

ComcastBillie · ‎02-10-2021

I'm truly sorry to hear that you haven't been able to reach an agent. I would love the opportunity to take a look at your account and clear up any confusion on the type of equipment you have. Please click on my handle "ComcastBillie" and send us a private message with name, address, account number or phone number.

ComcastBillie · ‎02-10-2021

You are very welcome! If you still have questions or concerns we are here to assist you. I hope you have a great rest of your day and thank you for taking the time to reach out to us.

ComcastBillie · ‎02-10-2021

That is a fantastic question! I can definitely understand your concern. Just to clarify, are we discussing the data usage for your home internet plan or would this be in regards to your cellular data with our Xfinity Mobile service?

ComcastBillie · ‎02-09-2021

I would love the opportunity to help you with your credit request! Please click on my handle "ComcastBillie" and send us a private message with your name and address to get started.

ComcastBillie · ‎02-09-2021

I can definitely understand how that would be confusing. Have you already attempted any troubleshooting steps by logging into the Xfinity My Account app, select your telephone service and then troubleshooting to see if that resolves the issue of seeing two area codes?

ComcastBillie · ‎02-09-2021

I truly apologize for the frustration and inconvenience of not being able to set up that recurring recording. In this situation you would need to set up the manual recording as outlined in the link. I can understand that isn't ideal but you should be able to set up multiple recordings for different days. Did you have any other questions or concerns that we can assist you with?

ComcastBillie · ‎02-09-2021

@clint3 We appreciate your patience and I have responded to that PM you've sent us. I would be more than happy to continue assisting you there.

ComcastBillie · ‎02-09-2021

@Haines_Brown, in order to send us a private message so we can help you just click on my handle "ComcastBillie" and you can send your name and address to us.