Visitor
•
2 Messages
Wrong Modem Showing up in xfinity app causing speed problems.
I have a CM2050V Modem that I recently installed. However, every time I open the Xfinity app, the app fully thinks I have a gateway installed. All the pages list Xfinity gateway features, the wifi tab shows all xfinity gateway stuff. No matter how many times I logout, uninstall the app or anything else, it always shows up this way.
When I go to my equipment and devices page on the website though it will show that I have the CM2050V installed. My internet is working although I am not getting the 100mbps upload speed
as promised. I am thinking this screw up might have something to do with that.
I have tried going through the support chat multiple times and have gotten nowhere.
Thanks for any help.
XfinityJeniece
Official Employee
•
3.8K Messages
5 hours ago
Hey @sabres4315, thanks for reaching out through Xfinity Forums regarding your equipment. I would be happy to take a look at your equipment on our end to ensure that everything is set up correctly. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
1
0