WiFi Details not displaying in Xfinity App

I cannot get to my Xfinity Gateway to see details of my network (used to access http://10.0.0.1). I deleted and re-installed Xfinity app on my iphone.  I cycled power, then re-activated my Gateway Router in my home.  My understanding is that there is some information that has to be passed/verified to backend processing authorizing/permitting me to access my Gateway on the Xfinity App.  When I read the forums, (and I have!) ultimately the experts ask for a Direct Message with more details about my account, but the DM option not visible until a post my first HELP message, which I am doing.  Seems like this resolvable, but need Advance Repair Team to sync router credentials to backend server.  Any assistance appreciated.