Welcome to the Xfinity Forum and thank you for posting your questions here. To ensure you receive the 2 factor authentication code, please ensure you have that enabled fully on your Xfinity profile. To do so, please follow the directions outlined in this article.
Please let us know if you have any other questions or run into any issue when getting that two factor authentication set up.
That's a great question, @user_797aee! I couldn't find any details regarding the exact type of certificates being used for two-step verification. The article mentioned by @XfinityJessie outlines the most recent development utilizing push notifications through the Xfinity app, instead of the previous default of sending a code to your mobile number or email address. This allows for an extra layer of security through biometric screening (fingerprint ID or facial recognition) or an in-app code generator.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That is all well and good, except I cannot LOG into my account without the 2-step verification. The phone and email information is correct, but if the codes ever come, they're hours late and are rejected. I can't pay my bill without getting into my account. so what do i do now???
@user_3iv2bb Thank you for reaching out to us here on our Xfinity Forums. I'm happy to take a look and see how we can assist since you are able to confirm you are getting the code but the emails aren't coming through. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
i am having the same issue. Worked up thru yesterday and now NONE of the 2-step verifications codes are coming across. I can't access any of my bank accounts or other website information. WTH?
Official Solution
CCJessie1
Retired Employee
•
5.9K Messages
1 year ago
@Shebas250
Welcome to the Xfinity Forum and thank you for posting your questions here. To ensure you receive the 2 factor authentication code, please ensure you have that enabled fully on your Xfinity profile. To do so, please follow the directions outlined in this article.
Please let us know if you have any other questions or run into any issue when getting that two factor authentication set up.
2
0
user_3iv2bb
1 Message
10 months ago
That is all well and good, except I cannot LOG into my account without the 2-step verification. The phone and email information is correct, but if the codes ever come, they're hours late and are rejected. I can't pay my bill without getting into my account. so what do i do now???
1
0
user_ox4mmf
1 Message
10 months ago
i am having the same issue. Worked up thru yesterday and now NONE of the 2-step verifications codes are coming across. I can't access any of my bank accounts or other website information. WTH?
0
0