Regular Visitor
•
4 Messages
Unable to login on xFi app - after updating app
I updated the app and now I can not login. When I try to login, via app, all I get is the following message.
This site can't be reached
xerxes-sub.xerxessecure.com refused to connect.
Try: Checking the connection
ERR_CONNECTION_REFUSED
I have a good connection. The modem is working because all devices are up and running. Just can't login to app itself.
This site can't be reached
xerxes-sub.xerxessecure.com refused to connect.
Try: Checking the connection
ERR_CONNECTION_REFUSED
I have a good connection. The modem is working because all devices are up and running. Just can't login to app itself.
1521
New Poster
•
2 Messages
4 years ago
0
0
Tee03
Regular Visitor
•
4 Messages
4 years ago
Still seeing the same error message from original post.
I have uninstalled and reinstalled app on my galaxy S20+
0
Deleonnegrita
Regular Visitor
•
5 Messages
4 years ago
0
0
Deleonnegrita
Regular Visitor
•
5 Messages
4 years ago
0
0
Deleonnegrita
Regular Visitor
•
5 Messages
4 years ago
0
0
CCLeigham
Regular Contributor
•
8 Messages
4 years ago
We are looking into this issue but can you provide the following information:
what device do you have?
are you able to login on at www.xfinity.com/myxfi
0
0
CCLeigham
Regular Contributor
•
8 Messages
4 years ago
can you please retry and if you still have an issue please provide the following information:
device make and model?
are you able to login on at www.xfinity.com/myxfi
time of error
0
0
Tee03
Regular Visitor
•
4 Messages
4 years ago
Just tried to login using the link provided and getting the same error message.
Samsung Galaxy S20+ , is the device I am using.
0
0
CCLeigham
Regular Contributor
•
8 Messages
4 years ago
Thank you for the information. We have teams investigating the issue.
We will reach back out with any updates.
0
0
Deleonnegrita
Regular Visitor
•
5 Messages
4 years ago
0
0
CCLeigham
Regular Contributor
•
8 Messages
4 years ago
Thank you for the information. I have sent this to our advanced technicial team for further investigation. They wil be reaching out via phone number on the account for more information.
0
0
Deleonnegrita
Regular Visitor
•
5 Messages
4 years ago
0
0
NDGx2
Regular Visitor
•
2 Messages
4 years ago
0
0
scourlas
Frequent Visitor
•
5 Messages
4 years ago
Guess what!!!!! If you're using AT&T's Secure VPN you will not connect, turn it off, and presto!!!!! You're in!!!!!
0
0
scourlas
Frequent Visitor
•
5 Messages
4 years ago
Same problem... Samsung Galaxy 9+...
Please HELP!!!!!!
0
0