Unable to claim free Xfi pods - Support has been NO help.

I am also experiencing the same thing.  I've tried from my computer and the app on my phone, but I still get the same error about being temporarily unavailble.  The funny thing is, if I try to buy them (instead of the free option I'm supposed to get), it seems to go all the way to last page where I need to confirm and submit.  Of course, I just didn't go throught with the order.  It seems like the "free" option is not working for me, but they are available if I want to buy them.  

Did you find anything out or have any eventual success?

Thanks.

Sadly I have not, and when I've called for help with a solution I get nothing but rude agents and empty promises.

I've been through the same mess, with the same result. I got on a chat with a support person last night and she promised I'd get a call from someone in the "back office" who would resolve this for me, but I never got a call. After several days of hassling with Comcast, I'm waiting for my blood pressure to go back down before attempting again. It's no wonder why Comcast support is consistently rated the worst of any company.

I finally reached someone who was willing to help. I did it via the Support Chat, which I've done before without success, so this time was a fortunate "accident" I guess.

I make it clear how frustrating it's been, talking to multiple people by phone (some of whom simply said, "sorry, I wasn't trained on this"), chatting with multiple people on their chat lines, and visiting two different Xfinity stores -- all of which resulted in nothing but wasted time and higher blood pressure.

The person I just finished chatting with knew who to escalate the problem to, and within a few minutes confirmed my order with a specific reference number. Now I'm not going to get too excited until they show up at my front door, but this is encouraging.

My recommendation is to engage via chat, be specific about the error message and error number. Obviously not every chat agent is able or willing to help. Another tip - try doing this end the end of normal business hours (for me that was about 5:30 pm). The chat service isn't as busy then as it is during the daytime, but you also can't wait until later evening because the folks they have to escalate to will have gone home (ask me how I know this).

Good luck (to you, and to me, hoping I actually get them).

Hello @HamrickAllen 

I'm very sorry to hear about the experience you've had and the difficulty with getting your xFi pods sent to you. I'll be happy to look into this for you to get this resolved.  Would you mind sending me a direct message with your name, full street address, and account number?  

Thank you in advance. We look forward to hearing from you. 

@ComcastMike  I have the same issue, and support is of no help.  I can't figure out how to direct message you to get you my account and contact info.

Figured it out

Could you help me get Xfi pods aswell, I cannot DM you. I dont see a message feature near my icon.

try again, it finally processed for me today.  i was able to redeem the free pod

Hello @bobthezebra, 

I'm glad you were able to redeem the offer for your free pod. We do apologize for the delay. With the large influx of people working and attending school from home, we've experienced some inventory issues with our pods in certain areas. 

 Our xFi Pods (2nd Generation) are more powerful and have better overall performance than the original xFi Pods. Fewer Pods are needed to cover the same area.

The newer Pods have a higher maximum throughput over WiFi connections and an additional ethernet port to hardwire your devices to the Pods.

One 2nd Generation xFi Pod is recommended for homes with three to four bedrooms and multiple stories. A set of two 2nd Generation xFi Pods is more appropriate for homes with more than five bedrooms and multiple stories.

These guidelines vary depending on the size of your home, the placement of your Gateway, and the home construction materials used.

Installing more Pods than necessary could impact your home WiFi speeds. If you should continue to have coverage issues, please reach out to me and I can assist. 

Thank You!