About ComcastMike

Hello @Woodgrain    ​Thank you so much for taking the time to provide this feedback. We will share it with the team.  ​ ... View more

Hello @BuzzChill    I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!  ... View more

Hello @dmc0613    I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!   ... View more

Hello @Jrgrue      I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!   ... View more

Hello @Matthewquinn2a      I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!   ... View more

Hello @BlueHen1    I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!   ... View more

Hello @bobthezebra,    I'm glad you were able to redeem the offer for your free pod. We do apologize for the delay. With the large influx of people working and attending school from home, we've experienced some inventory issues with our pods in certain areas.     Our x Fi Pods (2nd Generation) are more powerful and have better overall performance than the original xFi Pods. Fewer Pods are needed to cover the same area. The newer Pods have a higher maximum throughput over WiFi connections and an additional ethernet port to hardwire your devices to the Pods.   One 2nd Generation xFi Pod is recommended for homes with three to four bedrooms and multiple stories. A set of two 2nd Generation xFi Pods is more appropriate for homes with more than five bedrooms and multiple stories. These guidelines vary depending on the size of your home, the placement of your Gateway, and the home construction materials used. Installing more Pods than necessary could impact your home WiFi speeds. If you should continue to have coverage issues, please reach out to me and I can assist.    Thank You! ... View more

Hello @Ardra3    From the Overview page in the app, it should say Gateway and Pod(s) Online and Secure. Below that it should say View Network Details. Clicking on that should take you to the Connect tab. From here you may click on See Network and the My Network page should display your gateway as well as any connected pods. You may also navigate to the Connect page from the icon on the bottom of the Overview page if you prefer.  ... View more

Hello @HamrickAllen    I'm very sorry to hear about the experience you've had and the difficulty with getting your xFi pods sent to you. I'll be happy to look into this for you to get this resolved.  Would you mind sending me a direct message with your name, full street address, and account number?     Thank you in advance. We look forward to hearing from you.  ... View more

Hello @mike42    I'm sorry to hear you were experiencing issues with activating an additional pod. Please follow the steps outlined in the link below to connect your pods to your network. Please let us know if you experience any further issues.   https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app ... View more

Hello @bradploof     I apologize that you are experiencing this issue. I'll be more than happy to assist you with this concern. So that I can fully understand the issue you're experiencing, I'd like to ask a few questions:   - Does the device in question appear when you look at your account on our website Xfinity.com/xfi? - Did this issue just start recently? - Is your Xfinity xFi App updated to the most current version?   Also, please follow the steps outlined in this link for troubleshooting a device to see if the device will successfully connect. https://www.xfinity.com/support/articles/troubleshoot-xfi-connectivity   Thank you in advance. We look forward to hearing from you.    ... View more