Visitor
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2 Messages
Unable to access Xfinity mobile app or sitr
App doesn't work on Android or iOS.
Doesn't work on any browser on any device.
Why is it such a hard problem to fix? Seen hundreds of similar complaints and all you suggest is delete app, restart the phone?
I have done all the above. Also it's a global issue and please don't message customers to individually call tech support.
Happening from more than 6 months. I sincerely am appalled at the lack of customer empathy to treat a global issue as such but still trying to ask each of them to call customer service. Very poor experience. Short of words to even describe.
XfinityVianney
Official Employee
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1.7K Messages
2 years ago
Hi, @user_3d04e6. Thank you for reaching out and creating a new post. I see you have issues accessing the Xfinity Mobile App on your mobile devices or any web browser. I understand it's been happening for more than 6 months which is certainly a long time. We never want to hear folks are having problems with any product or service we offer for this long. I see that you have read other posts with customers having the same issue.I'm sure that has been frustrating to see.
I get that you've already uninstalled and reinstalled the app amongst other troubleshooting steps. If nothing has worked so far, we do typically ask customers to reach us (customer support) directly to troubleshoot this further. We still have plenty of customers, myself included, that are able to access the app with no issues. Have you already contacted Xfinity mobile? If so, did we open any tickets or were you able to troubleshoot with them further?
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user_3d04e6
Visitor
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2 Messages
2 years ago
As I clearly indicated, when a large number of users are facing this, how would you think of tackling this individually while not EVEN recognizing the issue?
I will call.as.i have no choice but disappointed by the same 'template' response being given to all.users, no matter how detailed everyone is articulating the problem.
Feel.sorry.
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