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user_fe05a0
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Visitor

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4 Messages

Monday, July 27th, 2026 11:51 AM

Unable to access home network settings via Xfinity App

I am trying to access my home network settings via a computer (http://10.0.0.1/) and receive a message to use the Xfinity app. I then ensure my phone is connected to my home network and open the xfinity app, but there the "View Wifi Equipment" is not available.  I can only see my two devices (tv boxes).  I have uninstalled, redownloaded and reinstalled the app and still the same.  How can I restore access to the modem via my computer (http://10.0.0.1/) or access to "Allow admin tool access" in order for me to turn it on?

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8 hours ago

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XfinityJorge

Official Employee

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3.1K Messages

10 hours ago

 

user_fe05a0 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I am happy to work with you to make sure you have the proper access or role through our app. Do you know the role the username you are logging in with has? Here is a good link https://www.xfinity.com/support/articles/primary-and-secondary-accounts that shows you the difference which can impact your access. 

 

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