This service is a joke

Hi there @user_o6qtcj!  Thank you so much for taking the time to reach out to Xfintiy Support here on our Community Forum.  We are glad to hear from you and want to help in any way that we can.  No worries!  You have reached out to a team of tech experts here to ensure that you are having the best experience with your service.  Please feel free to shoot us a private message so that we can get to work on this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Hey user ,

        So what is your question ?   You can report a boatload of issues with the app here : 
https://support.xfinity.com/svp-contact-form

= Feedback .