s51093's profile

New Poster

 • 

5 Messages

11/03/2026 12:46 PM

the email icon on the Mobile App is gone

what happened to the email icon on the App?  I do not want to log in to the internet every time I want to look at my xfinity email.   I also am not interested in "Yahoo"  email - my past experience with Yahoo hacking is not something I want to relive.

Please put the email icon back and stop asking if I want to switch from xfinity to yahoo. 

Oldest First
Selected Oldest First

Official Employee

 • 

3.3K Messages

1 day ago

@s51093 Thanks for reaching out to us via Forums. You are still able to access your email inbox from the app. Please follow these steps to access your inbox:


Click the search icon in the top-right corner.
Search for “email.”
Select “Go to my email inbox.”
On the next page, select “Not ready to upgrade? Go to your inbox.”
You’ll then be taken to your inbox.

New Poster

 • 

5 Messages

There js no search icon in the top corner of the app just the chat icon. The only way to get to my email from my phone is to go to the web then go to Xfinity.com. Log into my account. Select email from the list and then log into email. The app had an email icon at the top scrolling bar that is gone.  The changes to the app are simply outdated and unrealistic 

Gold Problem Solver

 • 

27.8K Messages

19 hours ago

... Search for “email.” ... Select “Go to my email inbox. ...”

Better yet, as an employee wrote in https://forums.xfinity.com/conversations/email/6a4144c6dae469435211d24d?commentId=6a453bb1dae46943528044cd&replyId=6a479d9eeb10f8656e69b09a: 

I'd like to clarify that the app does not natively have email integration ... The app is simply pulling up the webpage for your comcast.net email inbox. 

The procedure described in https://forums.xfinity.com/conversations/email/6a4144c6dae469435211d24d?commentId=6a62527e624e538bcc6b108e puts your email one tap away.

New Poster

 • 

5 Messages

13 hours ago

There is no search only the chat. The only way to access email now is to go to the web go to Xfinity.com log into my account scroll down to email select and log into email. Eliminating the app functions made it outdated and unrealistic to use it's ridiculous 

forum icon

New to the Community?

Start Here