s51093's profile

New Poster

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4 Messages

11/03/2026 12:46 PM

the email icon on the Mobile App is gone

what happened to the email icon on the App?  I do not want to log in to the internet every time I want to look at my xfinity email.   I also am not interested in "Yahoo"  email - my past experience with Yahoo hacking is not something I want to relive.

Please put the email icon back and stop asking if I want to switch from xfinity to yahoo. 

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Official Employee

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3.3K Messages

18 hours ago

@s51093 Thanks for reaching out to us via Forums. You are still able to access your email inbox from the app. Please follow these steps to access your inbox:


Click the search icon in the top-right corner.
Search for “email.”
Select “Go to my email inbox.”
On the next page, select “Not ready to upgrade? Go to your inbox.”
You’ll then be taken to your inbox.

Gold Problem Solver

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27.8K Messages

10 hours ago

... Search for “email.” ... Select “Go to my email inbox. ...”

Better yet, as an employee wrote in https://forums.xfinity.com/conversations/email/6a4144c6dae469435211d24d?commentId=6a453bb1dae46943528044cd&replyId=6a479d9eeb10f8656e69b09a: 

I'd like to clarify that the app does not natively have email integration ... The app is simply pulling up the webpage for your comcast.net email inbox. 

The procedure described in https://forums.xfinity.com/conversations/email/6a4144c6dae469435211d24d?commentId=6a62527e624e538bcc6b108e puts your email one tap away.

New Poster

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4 Messages

4 hours ago

There is no search only the chat. The only way to access email now is to go to the web go to Xfinity.com log into my account scroll down to email select and log into email. Eliminating the app functions made it outdated and unrealistic to use it's ridiculous 

Official Employee

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2.7K Messages

@s51093, When you log in to your Xfinity App, you will see a Magnifying Glass in the top right corner, which is the search button. Then you type in "Go to my email box". Sign in, and you should have access with no issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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