The app doesn't find my own modem

Three days ago I signed up for service with Xfinity and bought my own modem, but when I followed the instructions in the app, I received a message that it couldn't find it.

Responses

XfinityAntoine

Official Employee

•

1.4K Messages

8 months ago

Thanks for reaching out, MC1081! Are you still able to use your service with no issue?

6

0

EG

Expert

•

110.1K Messages

8 months ago

Is this a new move-in / installation ?

4

0

M

MC1081

6 Messages

I'm new to this house, I'm renting it.

8 months ago

0

M

MC1081

6 Messages

@XfinityAdrienne I don't know what to do anymore, I urgently need wifi, I'm new in the country

8 months ago

0

We're so sorry to hear that the services are still not working. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0

EG

Expert

•

110.1K Messages

@MC1081

I'm new to this house, I'm renting it.

Is the "Online" indicator light lit steadily ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

8 months ago

0

Xfinity App

MC1081

The app doesn't find my own modem

XfinityAntoine

EG

MC1081

MC1081

XfinityAlfonso

EG

New to the Community?