Streaming Bundle not activating

I signed up for a bundle which includes Peacock, Apple TV, Hulu/Disney, Netflix and HBO Max. HBO Max is the only one that gave me an option to activate it. I have called and chatted with multiple people who cannot help me. I open the activation email sent and click the manage subscription link and under Peacock, Apple TV, Hulu/Disney, Netflix it shows an hourglass with a ? that says Activate your Xfinity service for access to streaming services. I have been a customer for years.

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XfinityRichard

Official Employee

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3.7K Messages

20 days ago

Hi there, @user_jw02pc I'm sorry for the inconvenience. Since it's been a few days since you originally posted, are you still experiencing trouble activating your streaming services?

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user_jw02pc

Visitor

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5 Messages

@XfinityRichard Yeah it never worked on the 4. I cancelled it because absolutely no one was able to assist.

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19 days ago

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user_jw02pc

Visitor

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5 Messages

@XfinityRichard Since peacock comes as a benefit or being with you guys for so long that one is still showing up under my subscriptions however cannot activate it

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19 days ago

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XfinityJeff

Official Employee

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1.3K Messages

I am sorry to hear that you were not able to get the other streaming services activated @user_jw02pc. If you would like to add them again, we can assist you with any issues you might have while activating them.

With Peacock, what happens when you try to activate the subscription? Do you get an error?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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user_jw02pc

Visitor

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5 Messages

@XfinityJeff Hi, it gives no option to activate it. If there was a way I could send you a screenshot as no one gets what I am explaining

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19 days ago

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XfinityBenjaminM

Official Employee

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3.4K Messages

user_jw02pc I haven't seen it listed here, so just to make sure. If you go to (xfinity.com/yoursubscriptions), you should see the streaming services listed there with 'Activate', do you not see that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 days ago

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user_jw02pc

Streaming Bundle not activating

XfinityRichard

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XfinityJeff

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