ccid3252011's profile

Regular Visitor

 • 

11 Messages

Wednesday, April 23rd, 2025 11:14 PM

Strange problem with my Xfinity Mobile App

FOLLOW UP: With the help of Xfinity Support, I learned that the Xfinity Mobile App had indeed gone crazy earlier today, but only temporarily. It was communicating with the wrong server, as far as I could understand, so it was completely oblivious to my userid or my account.  So my userid, that has been the same for 30 years, was rejected as invalid. With telephone help, I was able to set up my mobile app again without a problem. All is well that ends well.

Official Employee

 • 

3.1K Messages

22 days ago

Hey there, ccid3252011, thanks for reaching out through Xfinity Forums regarding your account and the mobile app. I am happy to hear you were able to get everything back up and running with the help of our phone support. Let us know if you have any additional issues. We are here to help! 

 

Regular Visitor

 • 

11 Messages

@XfinityJeniece

The outcome of the entire interaction with Xfinity resulted in some better consequences.  The live Xfinity associate informed me that he could save me money on my account, and give me a better channel line-up than the one I had before. He also told me that my "black tower" modem was obsolete and I needed to get a new one. I have done all that, and now I have a faster Internet connection, and a much better channel line-up than in the past.

Regular Visitor

 • 

11 Messages

17 days ago

The outcome of the entire interaction with Xfinity resulted in some better consequences.  The live Xfinity associate informed me that he could save me money on my account, and give me a better channel line-up than the one I had before. He also told me that my "black tower" modem was obsolete and I needed to get a new one. I have done all that, and now I have a faster Internet connection, and a much better channel line-up than in the past.

Official Employee

 • 

123 Messages

@ccid3252011 That's awesome to hear! 

Please remember, if you need anything else or have any other questions, please feel free to author another new post, and we will happily assist you.

I hope you have an amazing rest of your evening.❤️

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here