Regular Visitor
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11 Messages
Strange problem with my Xfinity Mobile App
FOLLOW UP: With the help of Xfinity Support, I learned that the Xfinity Mobile App had indeed gone crazy earlier today, but only temporarily. It was communicating with the wrong server, as far as I could understand, so it was completely oblivious to my userid or my account. So my userid, that has been the same for 30 years, was rejected as invalid. With telephone help, I was able to set up my mobile app again without a problem. All is well that ends well.
XfinityJeniece
Official Employee
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3.1K Messages
25 days ago
Hey there, ccid3252011, thanks for reaching out through Xfinity Forums regarding your account and the mobile app. I am happy to hear you were able to get everything back up and running with the help of our phone support. Let us know if you have any additional issues. We are here to help!
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ccid3252011
Regular Visitor
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11 Messages
20 days ago
The outcome of the entire interaction with Xfinity resulted in some better consequences. The live Xfinity associate informed me that he could save me money on my account, and give me a better channel line-up than the one I had before. He also told me that my "black tower" modem was obsolete and I needed to get a new one. I have done all that, and now I have a faster Internet connection, and a much better channel line-up than in the past.
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