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user_b21486
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1 Message

Friday, September 22nd, 2023 9:17 PM

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Sound on television apps

I can’t get sound on any of the television programs, but I can get sound from the television itself

Question

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Updated 

2 years ago

76

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XfinityChelseaB

Official Employee

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1.7K Messages

2 years ago

Hello @user_b21486, Thanks so much for taking a moment out of your day to leave a post on our community forum. 

 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_42c578

10 Messages

2 years ago

I am having this same problem. Mainly when I first turn the TV on for the day some apps do have volume and some do not. I have an LG and it does a sound diagnosis which tests the volume, and it performs perfectly for the test but when I try some apps I get picture but no sound. If I go to the xfinity app this will work fine but others no.

I will get sound after about 2-3 minutes of trying then it is good for the rest of the afternoon and evening. This has been happening for a few weeks now.

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XfinityThomasA

Official Employee

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2.3K Messages

Thank you for your detailed post, @user_b21486. That is odd to have the sound kick in after a few minutes. Are you using the TV speakers, or, do you have other Bluetooth speakers connected? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_42c578

10 Messages

@XfinityThomasA​  I am using the television speakers, there is no external speaker.

2 years ago

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XfinityBillie

Official Employee

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3.3K Messages

@user_b21486 Thank you for confirming that. I just want to clarify, you mentioned you are using an LG TV and the Xfinity app works fine but other apps aren't having sound. Can you confirm if you are using a cable box or just your smart TV with the Xfinity Stream app please? I want to make sure we're troubleshooting correctly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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