1 Message
“Sorry, that didn’t go as planned”
I keep getting this message when I sign into the app. It had me change my password, which I did, and then enable two factor authentication, which I also did. Clicking “try again” does nothing.
1 Message
I keep getting this message when I sign into the app. It had me change my password, which I did, and then enable two factor authentication, which I also did. Clicking “try again” does nothing.
MikeB39A
Problem Solver
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571 Messages
1 month ago
Try deleting the app, then restart your device, then re-install the app. This usually helps. Good luck!
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XfinityDemitrius
Official Employee
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1.3K Messages
1 month ago
Hey @user_d8z335, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity App and username/password changes. I would be more than happy to offer my assistance looking into this further for you.
Are you also experiencing issues when attempting on a web browser? Have you also attempted to clear the cache/cookies within the web browser? Please give these a try and let us know if you receive the same error message.
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