DevinNielson's profile

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1 Message

Thu, Feb 20, 2020 2:00 PM

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Service interruption

I keep experiencing denial of service. Any would like to find it how I can extend my plan past 1 terabyte. I thought my plan was unlimited but again I am losing service at the most inconvenient of times
EG

Expert

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90.6K Messages

2 y ago

They don't cut off your service for going over the limit. You have 2 months grace periods then you get charged extra for the overage.

 

https://www.xfinity.com/support/articles/data-usage-plan

 

Something else is going on.

 

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m-p/1253381#M192739

 

 

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