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SFio30
1st Topic

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3 Messages

Sunday, March 9th, 2025 9:53 PM

Self protection camera playback scrollbar gone

The latest versions of the Xfinity app have removed the scrolling capability when playing back a self protection camera recording. It used to be at the bottom of a full screen playback image. One version moved a tiny scrollbar to the top of the screen. The next version deleted it altogether. It used to be easy to scroll through a two minute segment especially on an iPhone. Now only the +/- 10 second buttons exist. These make it easy to miss the event when searching during playback. Is the scrollbar coming back in an update? Thanks. Steve 

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2 days ago

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XfinityJeniece

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3 days ago

 

Hey there, SFio30, thanks for reaching out through Xfinity Forums regarding the Xfinity app and the playback issues. Do you currently have the latest version of the app and is your phone up to date? Also, what iPhone model are you using? Have you tried the app on any other device?

 

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SFio30

Visitor

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3 Messages

@XfinityJeniece​ yes I have tried multiple Apple devices (iPhone 15 pro and iPad, both running the latest iOS 18.3.1). All devices have the latest Xfinity app (5.45.0) available on the App Store. The full screen scroll bar disappeared in either the previous version or the one before. The version before that moved the large scroll bar from the bottom to a TINY one right on top of the video download button when viewing an event in full screen (landscape). I don't have any other devices to try it on besides IOS 18.3.1 to check. Thanks. 

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3 days ago

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XfinityLinda

Official Employee

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1.6K Messages

@SFio30 Have you deleted the Xfinity app and downloaded it again? I have our Pro Protection, and I can see the playback scroll capability below the video on my iPhone. I'm not sure if your view is different from mine.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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SFio30

Visitor

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3 Messages

I have reloaded the Xfinity app and still no scroll bar. Are you using xfinity home with your pro protection? I have  self protection so I can't use xfinity home. 

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2 days ago

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XfinityThomasC

Official Employee

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2.3K Messages

@SFio30

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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