Visitor
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6 Messages
security risk warning and action?
Almost everyday I receive this alert on my phone: "xFi Advanced Security blocked a security risk on a device, but additional action is needed. Tap to see risk". But in the "Help Me Fix It", there are only generic suggestions like "restart your device". If I check the logs, it shows some known attackers' IP addresses which are blocked. Therefore, I am not sure if any real action has to be taken, or I just leave it as is, trusting that xFi has blocked the malicious attempt? Thanks.
CCEthan
Official Employee
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1.4K Messages
1 year ago
@user_2fe28b Thanks for reaching out about advances security. There can be options to permanently block, but not every time will it show the same options. When I have a threat I usually see exactly what you are experiencing. This will most likley change over time and the security will continue to block the same or similar threats.
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user_971d8a
Visitor
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1 Message
1 year ago
I've been getting this same notification for weeks now. Each time I select "tap to see risk" and it just takes me to the connect page of the app. I've tried enabling "advanced security" repeatedly but it just goes to the spinning "Making your updates" wheel, and the next time I check it's still off.
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Hornist
Visitor
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2 Messages
1 year ago
I see the same notification with additional action needed but I can find no indication of problems or actions needed anywhere in the app.
I am also unable to turn on advanced security, presumably due to Apple devices on my network.
If you're going to provide a notification that indicates there is a risk that requires action, then provide the details.
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Hornet742
Regular Visitor
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5 Messages
1 year ago
Just received this warning. Then when trying to find it on my account it is not there. I also can no longer find it in my messages? WTH is going on? Behind a VPN so suspect it is a scam that is actually using Xfinity's own system.
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boyzma
Visitor
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1 Message
1 year ago
Got one and called xfinity mobile tech support. The "fix" for my problem was disable DMZ. Was laughing and then told it was something to do with the wifi or modem. Xfinity told me to ignore it since the threat had been blocked.
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DJA505656
Frequent Visitor
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13 Messages
1 year ago
I get these alerts on security cameras frequently. I seem to go weeks without these alerts but then get them almost daily for some time. I just assume there are constant attempts from bots and scammers to hack into security devices. There is likely a constant pressure on internet-connected devices and these alerts are a result. There are just so many low-lifes in the world who survive by stealing from others.
I once read advice from a security expert who said to always assume someone was watching your cameras and to act with that in mind.
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