Replacement remote

I can check for you! Can you please send a direct message so I can collect some account info from you? You can do so by following these steps: 

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click the New Message icon.
4. Enter the recipient's name in the Send to field.
5. Type the reply in the Message box.
6. Click Enter to send your message.

Additionally, you should have received an email with tracking info that should alert you to where your package is.