Visitor
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2 Messages
Recorded Programs Freeze while playing on iPad and iPhone
Recorded shows freeze when playing back using the app on iPad or iPhone. Either the video will freeze and NEVER restart or the audio will stop and NEVER restart.
Visitor
•
2 Messages
Recorded shows freeze when playing back using the app on iPad or iPhone. Either the video will freeze and NEVER restart or the audio will stop and NEVER restart.
CCEthan
Official Employee
•
1.4K Messages
3 years ago
@user_bbd5f1. Thanks for letting us know about your Stream app DVR issues. There was a known issue for iOS and DVR playback and has since be resolved. We would like to work on this with you and put in a ticket if needed to bring attention to the issue. The best details to start are:
What model devices
Do non iOS devices work with playback. (Stream portal and app)
Do you have an X1 DVR box or using your own equipment?
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