Re: Introducing xFi Active Time Limits
I was talked in to using the xfi app because of extremely HIGH data usage. After MANY attempts to get my questions answered all I got was...change your passwrd...use the app to pause devices you are not using. NOTHING has changed in my home...NO new devices...my habits have not changed! So I downloaded the app...paused my devices while at work...surprise...surprise...website down and NO way to unpause any of my devices!!! The answer I got was...you will have to try later...they are aware of the problem and are working to get it back up and running. Soooo I was without any internet for the rest of the night.
This all started in July when I was notified the my data was at 90%...!!! I'm all the years I have used your service I have only used maybe 50%. High usage until September and October...they were fine...then 13 days into November I'm back up to 90%!!! Right now I have exceeded 125% of my data!!! Supervisor comes out finds an issue outside in YOUR equipment...I am waiting to get back my 2 months courtesy months for my overage since it was a Comcast issue...STILL don't have it back!!!
The amazing xfi app😂😂😂 now show very little usage on my fire stick in my bedroom and I watch it every night. Living room fire stick does have more because I'm in the living g room watching. My IPhone 8...that I do not have...mine is 6s shows not connected yet it really is...so things on the Comcast and is soooo messed up. One answer I got was...just because your tv is off the fire stick is still connected...my question back was...then shouldn't both fire sticks be showing usage in the middle of the night and not just one of them...no answer. My computer is wireless yet when it is off it shows not connected...your engineers need to really figure things out...all you are doing is taking advantage of people...I am NOT going to be one of them...!!!😠😠😠