Problems with peacock subscription

Every time I go to activate the peacock subscription it tells me that my account is already linked but on the peacock app it’s asking me to pick a plan and want me to put card information down

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XfinityJeniece

Official Employee

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4.1K Messages

25 days ago

Hey there, @user_l6iqn9, thanks for reaching out through Xfinity Forums regarding your Peacock subscription. Are you still having issues with your subscription? Have you tried the activation steps here, https://www.xfinity.com/support/articles/peacock-premium-offers?

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user_l6iqn9

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Yes I did that and it said that my account was already connected. I called customer care and they said they opened a ticket CR 263664779 because it was something they gotta work with peacock to get fixed. Haven’t heard anything back on the resolution though.

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25 days ago

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XfinityJeniece

Official Employee

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4.1K Messages

user_l6iqn9

I would be happy to take a look at the ticket details. Can you please send us a Direct Message with your full name and your full address?

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25 days ago

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user_l6iqn9

Problems with peacock subscription

XfinityJeniece

user_l6iqn9

XfinityJeniece

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