Port Forwarding

Trying to port forward from the Xfinity app and this is all I get for the last 3 days:

You were able at one time to forward from the xfinity router itself but no more...

-Doug

Responses

EG

Expert

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109.9K Messages

1 year ago

Concern moved here to the Xfinity App help section for assistance.

4

0

U

user_70i580

3 Messages

Thanks didn't realize it was private.

1 year ago

XfinityEva

Official Employee

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1.6K Messages

Thank you @EG for helping us get to this sooner!

@user_70i580

Thanks for visiting our Xfinity Community Forums for help with your setting up your port forward. We recommend going through the steps outlined here.

What step are you receiving this error on? Are you looking to set this up on a different device than you previoulsy had set up this for?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

U

user_70i580

3 Messages

Before I had port forwarding configured in the modem (Xfinity Arris TG1682G). Then configuration for port forwarding was taken out of the modem and only configured on the app. It has never worked. Same message below.

From the app, clicked on WiFi, View WiFi equipment, Advanced Settings, Selected Port forwarding. Then I get this screen for the last few months.

"Something unexpected happened. We can't display the details right now. Please try again or come back later".

Same message for the last 3 months. I've seen it reported here before with no resolution.

1 year ago

0

XfinityAirelle

Official Employee

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2.5K Messages

user_70i580 Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

EG

Expert

•

109.9K Messages

1 year ago

@user_70i580 @XfinityEva

You're both quite welcome !

0

user_70i580

Port Forwarding

EG

user_70i580

XfinityEva

user_70i580

XfinityAirelle

EG

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