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GeneralG02
1st Topic

3 Messages

Tuesday, October 24th, 2023 9:43 PM

Closed

Port forwarding

I'm having issue opening a port(16261 and 16262) have tried everything from factory reseting my router, disabling upnp, making the device a dmz, trying other devices, turning off firewalls completely. But every single time the ports refuse to open idk what else to do

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11 months ago

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XfinityAnthonyT

Official Employee

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1K Messages

11 months ago

Hey there! Have you read over this article? https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway

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GeneralG02

3 Messages

Yeah, I have and have port forwarded many times before just for some reason now it refuses to let me open a port

11 months ago

0

XfinityThomasA

Official Employee

 • 

1.5K Messages

We'll get this sorted out! Are you using the Xfinity app, or admin tool to set up port forwarding, @GeneralG02? Is there an error message or code you're receiving when attempting to do so? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

0

GeneralG02

3 Messages

there is no error message, I'm using an ASUS router. every time I check the port it acts as if its closed

11 months ago

0

XfinityArmand

Official Employee

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1.8K Messages

Okay got it!  Thanks so much for that clarification.  That seems a bit odd.  Have you reached out to the manufacturer?  We are glad to take a closer look at this for you.  Please feel free to shoot us a DM so that we can get the particulars and get started.  

 

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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