U

Visitor

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2 Messages

Tuesday, November 23rd, 2021 9:46 PM

Closed

Port Forwarding wrong IP listed

Hello,

I setup port forwarding for a specific device listed on XFi's port forwarding setup. For some reason, after adding the port forward, it lists the IP as the wrong one. EG I setup a port forward for device "ABCD" at 10.0.0.60 on port 81. It then lists the port forward as IP of "10.0.0.59". So far I've power cycled both modem and device. Deleted and added port forward multiple times. Changed computer name on both device and XFi portal. It's like the modem has cached the wrong IP address for my device.

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Visitor

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2 Messages

4 years ago

Looks like this may be a known issue https://forums.xfinity.com/conversations/xfinity-app/port-forwarding-in-xfi-has-the-right-device-but-the-wrong-reserved-ip-address/602dae20c5375f08cddf193d

Retired Employee

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1.4K Messages

Hey there @user_8d63b0! Sorry about your port forwarding issue. I'd be happy to look into this to see if I can get this corrected for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Expert

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111.6K Messages

4 years ago

Concern moved here to the Xfi app help section for assistance. 

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