Visitor
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1 Message
Port Forwarding not working
I recently purchased a new laptop and followed the Xfinity directions on setting up port forwarding (https://www.xfinity.com/support/articles/xfi-port-forwarding). I opened up the app, deleted my old laptop from the list, selected my new laptop, and added the port (2346). Nothing. The port remains closed. I reset my modem. Nothing. The port remains closed. I scoured these forums and followed various directions from Xfinity employees. Nothing. The port remains closed. I opened up the old Gateway Admin and verified I had not set up a static IP. Nothing. The port remains closed. I made sure my old laptop was set to DHCP and not for Reserved IP. Nothing. The port remains closed.
Edit: I now no longer have access to 10.0.0.1
EG
Expert
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107K Messages
1 year ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Topic moved here to the proper help section for assistance.
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XfinityDena
Official Employee
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2.5K Messages
1 year ago
Thank you for reaching out @user_6e14a6. I'm sorry to hear you're having issues with your port forwarding, but you have definitely come to the right place for assistance. Normally the following troubleshooting should assist you:
Are you getting any error messages during any of the processes to set up the port forwarding?
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