Visitor
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5 Messages
Port forwarding no longer working
I have had a number of ports forwards for several years and they no longer seem to be working.
I can see the ports setup in the xfi app and see they are forwarded to the correct internal addresses, but the services are not reachable from outside the network. I have verified I can reach these systems internally on my network and they are properly listening to the correct ports.
When I attempt to delete or edit any of the port forwards on the app it gives me an error and tells me to either try again later or reboot my gateway. I have rebooted my gateway several times, but still am unable to modify any of the port forwarding settings.
CCSean1
New Problem Solver
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318 Messages
4 years ago
Hello @cvraspir, thank you for taking the time to reach out to us on the forums I hope you are doing well! I appreciate you giving us such a detailed message to help us fully understand what is going on it helps a ton.
That is certainly quite odd that the ports are entered correctly, but won't function as intended and that you are unable to edit/delete them in the app. We will want to do some troubleshooting on our end to see if we can get this issue corrected for you.
Can you send us a private message with your first and last name and address to get started?
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EG
Expert
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111.6K Messages
4 years ago
@cvraspir @XfinitySean
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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cvraspir
Visitor
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5 Messages
4 years ago
I would but when I try to send a PM to XfinitySean I don't see that user in the list of people I can send too.
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cvraspir
Visitor
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5 Messages
4 years ago
I opened a case with support. The frontline engineer didn't even know they had to configure the settings via the myxFi app. I believe my case has been escalated, but I have not heard back anything.
I was able to delete all the port forwarding settings I had when I did the factory reset of the modem. Unfortunately, that means that I have no port forwarding at all and when I try to do add any it tells me to Try again later.
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