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cvraspir
1st Topic
1st Reply

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5 Messages

Wed, Oct 20, 2021 6:21 AM

Port forwarding no longer working

I have had a number of ports forwards for several years and they no longer seem to be working.

I can see the ports setup in the xfi app and see they are forwarded to the correct internal addresses, but the services are not reachable from outside the network. I have verified I can reach these systems internally on my network and they are properly listening to the correct ports.

When I attempt to delete or edit any of the port forwards on the app it gives me an error and tells me to either try again later or reboot my gateway.  I have rebooted my gateway several times, but still am unable to modify any of the port forwarding settings.

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Updated 

13 d ago

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XfinitySean

Official Employee

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98 Messages

1 m ago

Hello @cvraspir, thank you for taking the time to reach out to us on the forums I hope you are doing well! I appreciate you giving us such a detailed message to help us fully understand what is going on it helps a ton.

 

That is certainly quite odd that the ports are entered correctly, but won't function as intended and that you are unable to edit/delete them in the app. We will want to do some troubleshooting on our end to see if we can get this issue corrected for you.

 

Can you send us a private message with your first and last name and address to get started?

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EG

Expert

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90.6K Messages

1 m ago

@cvraspir @XfinitySean 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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cvraspir

Visitor

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5 Messages

1 m ago

I would but when I try to send a PM to XfinitySean I don't see that user in the list of people I can send too.

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XfinityBillie

Official Employee

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671 Messages

We definitely want to help you resolve the concern. To send a direct message you may need to:


Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 m ago

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cvraspir

Visitor

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5 Messages

1 m ago

I opened a case with support.  The frontline engineer didn't even know they had to configure the settings via the myxFi app.  I believe my case has been escalated, but I have not heard back anything.

I was able to delete all the port forwarding settings I had when I did the factory reset of the modem.  Unfortunately, that means that I have no port forwarding at all and when I try to do add any it tells me to Try again later.

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XfinityBillie

Official Employee

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671 Messages

We would be more than happy to look into this further if you would like to send us a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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cvraspir

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5 Messages

Well after going through another factory reset the issue seems to have been resolved.  It looks like it was having trouble adding at first, but then suddenly it started working again.  Not sure what changed, but so far things are working again after a second full reset of the modem.  Note the second reset I did the hold the WPS button for 60 seconds to reset it and not through the admin page.  Not sure there is a difference, but that was one of note.

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1 m ago

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EG

Expert

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90.6K Messages

@cvraspir 

Thanks for circling back with that info ! Hope that things hold up for you ! Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 m ago

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user_56821f

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I figured this out - any static IP addresses now have to be within the DHCP address range and re-assigned as a reserved IP address on the Router (mine is an Arris available at 10.0.0.1 internally).  Once you have the machine IP address assigned within the DHCP range and set as a reserved IP, you can then use the online Xfinity port forwarding tools to re-create your port forwards.

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13 d ago

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