New Poster
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1 Message
Port forwarding broken
Since trialling and disabling xfi, I cannot configure port forwarding on my router.
However, using the online interface, i cannot edit or delete port forwards ("we're having a problem, try again"), only add.
And now, existing port forwards have failed. I have disabled firewall on the device that is being port forwarded to so I can ensure it's not a local issue, but the port forwards fail to work in any configuration.
How can I return the router to allow me to locally manage port forwarding?
Responses
ComcastJonathan
Official Employee
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839 Messages
1 y ago
Thanks @BruceW , seems like Help and Support is down, I put a ping out to the teams.
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ComcastJonathan
Official Employee
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839 Messages
1 y ago
Sorry to hear you're having trouble port forwarding. Try the restart button on the back of your gateway per the instructions here:
https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem
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BruceW
Gold Problem Solver
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22.4K Messages
1 y ago
For me, that link returns an error:
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