bjt5150's profile

New Poster

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1 Message

Sat, Jun 13, 2020 9:00 AM

Port forwarding broken

Since trialling and disabling xfi, I cannot configure port forwarding on my router.

 

However, using the online interface, i cannot edit or delete port forwards ("we're having a problem, try again"), only add.

 

And now, existing port forwards have failed.  I have disabled firewall on the device that is being port forwarded to so I can ensure it's not a local issue, but the port forwards fail to work in any configuration.

 

How can I return the router to allow me to locally manage port forwarding?

Responses

ComcastJonathan

Official Employee

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839 Messages

1 y ago

Thanks @BruceW , seems like Help and Support is down, I put a ping out to the teams.

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Official Employee

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839 Messages

1 y ago

Sorry to hear you're having trouble port forwarding. Try the restart button on the back of your gateway per the instructions here:

https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
BruceW

Gold Problem Solver

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22.3K Messages

1 y ago


@ComcastJonathan wrote: ...

 https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem


For me, that link returns an error:

500 Internal Server Error

openresty/1.15.8.3

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