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user_41f882
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Sunday, September 4th, 2022 4:15 AM

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Please Hold Tight!

i've been trying to activate my gateway but when i get to the part where it looks for it, it just can't and will be on this please hold tight loading screen forever. i've look all over the place and no one seems to have a solution to this and i just bought this thing

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2 years ago

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CCSean1

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318 Messages

2 years ago

Hello @user_41f882, thank you for taking the time to reach out to us on the forums. I can understand the frustration this would cause when you are not able to activate your gateway to start using your services. This is not the experience we want you to have at all. Can you send us a direct message with your first and last name and address, so we can assist?

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back-and-forth messages with any user by clicking the messages. 

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