Visitor
•
9 Messages
Peacock
After 3 months still not able to subscribe to Peacock free & am Platinum member. Xfinity old app shows I claimed but never worked, Xfinity new app rewards shows I can claim Peacock. CS rep put in ticket 3 months the ago still nothing, just the run around. Someone stated they received elevated ticket & they were able to get Peacock, called CS today 8/25/23 they did not know what elevated ticket was. Someone else filed complaint with FCC they were able to get Peacock. So do we have to file complaint with FCC to get peacock free like we were told we would.. This is do frustrating.
Accepted Solution
XfinityNicolas
Official Employee
•
1.1K Messages
1 year ago
Hey @lkgrams, thank you for reaching out to Xfinity Support on our forums. The known issue has been cleared and I can certainly help get Peacock working for you again. Can you send us a direct message so I can help?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
0
Accepted Solution
XfinityOrlandoM
Official Employee
•
1.2K Messages
11 months ago
@lkgrams I am happy the peackock issue is now resolved, please enjoy your week
1