Visitor
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1 Message
peacock activation
I am a new subscriber to the 1gb plan. This was supposed to include a free 2 yr peacock subscription. However, every time I go into the streamstore there is no where to activate the subscription with Peacock. It simply shows a green check on beside Peacock and says Peacock Premium "included". I been through the various links, read the help files, nothing helps.
XfinityJustinC
Official Employee
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1.8K Messages
20 days ago
Hello, @user_lv22i5 thank you for reaching out over Xfinity Forums. With you being new to the platform, I understand if you're not familiar with forum processes and where to post to get faster assistance from an employee as the forum is a community gathering spot. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'd definitely like to help with the Peacock Premium concern, so you can enjoy the service. From experience, I've seen that Peacock Premium will use an email address on file and activates when customers weren't aware. Have you by chance gone to the Peacock website and tried logging in with your email address to see if it's recognized?
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anndy_bad
Visitor
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1 Message
20 days ago
I have been facing this issue as well when I switched to the 2 Gig plan and no one from XFinity is able to resolve this issue.
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