3 Messages
Pause key now work
Been try to remove some devices been pausing, but every time I get to the app, the pause button never work! Is there something wrong with the app? Been have this issue so many months! With the old app usually work will. Can some one call me from the company, been try to call, but never able get to the agent!
XfinityGabby
Official Employee
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1.5K Messages
9 months ago
Hello, @user_69ws3z. Thank you for reaching our team on our Forums page regarding the issues you've been having with pausing devices. Are you logged in as the primary user? In addition, have you attempted to delete and reinstall the app?
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XfinityGabby
Official Employee
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1.5K Messages
9 months ago
Thanks for letting us know. What type of devices are you experiencing issues with pausing?
Note for customers with Apple devices: Apple’s new releases of iOS 15 and macOS Monterey include an internet privacy service called iCloud Private Relay. If this feature is enabled, xFi Parental Controls filtering and Active Time Details won’t work.
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user_69ws3z
3 Messages
9 months ago
Is not about which device I was try to paused, it’s about I can’t used the pause button in the app! Back in the time, when I hit the pause button it shows all the devices that been connected to my wifi!but now when I hit that nothing is coming out! Still in the same page!
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