Only one device shows up on app

Hello @user_l3xhtr -

Thank you for reaching out via our Xfinity Forums!  We appreciate you and wish to ensure we can assist you with your issue so that you are able to utilize your services effectively.

In order to move forward, I believe we will need to take a look at your account to ensure that your equipment is showing up properly on your app.  

I would like to request that you send us a direct message using the following instructions so that we can get a look at things for you.  In the direct message, please send us your full service address, and your full name so that we may get your account pulled up for review. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…