Visitor
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1 Message
Oauth not working
Won’t let me in Xfinity app , says not authorized, won’t let me in silver sneakers app, says too many redirects. Only on my IPhone. Can access both sites through website.
Visitor
•
1 Message
Won’t let me in Xfinity app , says not authorized, won’t let me in silver sneakers app, says too many redirects. Only on my IPhone. Can access both sites through website.
EG
Expert
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118K Messages
2 days ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityCliff
Official Employee
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239 Messages
5 hours ago
Hello @user_5zkfqm, and thank you for posting your concern on our Xfinity Community forums.
OAuth errors can be frustrating when they occur, especially if it affects multiple applications your normally use. They're typically caused by inactive sessions, or third party ad blocking apps, and in some cases network configuration issues or older iterations of software and operating systems not synching up properly.
There are a few things you can try to correct your issue;
First make sure your iOS and Apps are up-to-date with the latest versions.
If they are, try force closing and then re-opening the app that is being affected. You can do this by swiping up from the bottom of your screen to the middle, then scrolling left or right to the app that has the issue with the error. Once you find it, swipe up on the preview for the app to close it and then re-open it normally.
If you have an Ad blocker installed on your default browser (in most cases this is Safari for iPhone unless you've changed it) you may need to disable it. If OAuth then works, the Ad blocker may have been the culprit.
If none of that works, you can try resetting your network settings. Go to Settings, then General, then Transfer or Reset iPhone and select Reset. Tap on Reset Network Settings. Please be aware this will delete your saved Wi-Fi passwords, and while that would make it necessary to key those passwords in again, it can clear communications errors with authentication.
Let us know if that works for you, or if you still need assistance. We're here to help! ❤️
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